Returns & Exchanges

Because B2B and sample-order workflows differ from standard retail orders, returns and issue handling are reviewed based on order type, production status, and shipment condition.

Sample Orders

If there is a quality or delivery issue with a sample order, please contact us with order details and photos so we can review the case quickly.

Bulk Orders

For production orders, issue handling will follow the agreed commercial terms, quality review process, and shipment evidence.

How to Contact Us

Please contact support before taking return action so we can guide the correct process.